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# plugins-general
p

prratek_ramchandani

02/19/2021, 8:44 PM
Hey anyone experience an issue where the Zendesk extractor fails with a 502 error? In this case the exact error was
Extraction failed (1): requests.exceptions.HTTPError: 502 Server Error: Bad Gateway for url: <https://nymag.zendesk.com/api/v2/tickets/214/comments.json>
but it’s not always the same ticket ID or endpoint. The extractor starts running smoothly and the first few API calls succeed but less than a minute in one will fail. The URL in question fetches a response successfully in my browser.