# plugins-general


02/19/2021, 8:44 PM
Hey anyone experience an issue where the Zendesk extractor fails with a 502 error? In this case the exact error was
Extraction failed (1): requests.exceptions.HTTPError: 502 Server Error: Bad Gateway for url: <>
but it’s not always the same ticket ID or endpoint. The extractor starts running smoothly and the first few API calls succeed but less than a minute in one will fail. The URL in question fetches a response successfully in my browser.