Hi! I’m running Python 3.11.6 through pyenv 2.3.32 on a M1 Mac. I am trying to get Meltano (specifically, the tap-helpscout extractor) to work, but I’m running into a Python error. The steps I followed (starting from the pyenv-managed “global” Python environment):

>> python -m venv .venv
>> source .venv/bin/activate
>> pip install --upgrade pip
>> pip install meltano
>> meltano init help-scout
>> cd help-scout
>> meltano add extractor tap-helpscout
>> meltano config tap-helpscout set --interactive
>> meltano config tap-helpscout test

However, with the last command I get the following error:

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Plugin configuration is invalid
Catalog discovery failed: command ['/Users/max.santiago/repos/myrepo/help-scout/.meltano/extractors/tap-helpscout/venv/bin/tap-helpscout', '--config', '/Users/max.santiago/repos/myrepo/help-scout/.meltano/run/tap-helpscout/tap.a5fee3a5-e443-4dfa-b38b-1b898d93ad14.config.json', '--discover'] returned 1 with stderr:
 Traceback (most recent call last):
  File "/Users/max.santiago/repos/myrepo/help-scout/.meltano/extractors/tap-helpscout/venv/bin/tap-helpscout", line 6, in <module>
    from tap_helpscout import main
  File "/Users/max.santiago/repos/myrepo/help-scout/.meltano/extractors/tap-helpscout/venv/lib/python3.9/site-packages/tap_helpscout/__init__.py", line 1, in <module>
    import singer
  File "/Users/max.santiago/repos/myrepo/help-scout/.meltano/extractors/tap-helpscout/venv/lib/python3.9/site-packages/singer/__init__.py", line 1, in <module>
    from singer import utils
  File "/Users/max.santiago/repos/myrepo/help-scout/.meltano/extractors/tap-helpscout/venv/lib/python3.9/site-packages/singer/utils.py", line 9, in <module>
    import dateutil.parser
ModuleNotFoundError: No module named 'dateutil'

Which is weird because,

python-dateutil

is installed and updated both in the environment

.venv

where I installed meltano and in the environment created for the tap

/Users/max.santiago/repos/myrepo/help-scout/.meltano/extractors/tap-helpscout/venv/

(I checked this by sourcing the activate script inside that folder in a different shell and running

pip list

). Moreover, if I manually edit

/Users/max.santiago/repos/myrepo/help-scout/.meltano/extractors/tap-helpscout/venv/lib/python3.9/site-packages/singer/utils.py

to remove all references to

dateutil.parser

then I get a similar error saying the module

pytz

is not installed (which is also present in both environments according to pip).

Something's definitely broken in the extractor's virtual environment. Can you try to fix that with

meltano install extractor tap-helpscout --clean

?